Van Arthur
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Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Van Arthur - 3 The Arcade, Liverpool Street, London EC2M 7PN
Tel: 0203 583 3084.

Email: please use the contact form to get in touch

Making a purchase could not be easier. Just browse our shop online, and add any bouquets or gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept debit or credit card payments online, and cash payments in-store. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, Maestro & American Express.

We do accept orders and payments over the phone, but this is up to the descretion of the store. Orders that are cancelled online or via the phone are subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Orders received before 7pm Monday to Friday UK time for local delivery will be delivered same-day if required. This is not a guaranteed delivery service, and if we are unable to deliver same day, we will deliver these the next working day. We will contact you to let you know first.

Orders received before 2pm Monday - Friday UK time for Next-day nationwide UK delivery will be dispatched same-day if required. Your delivery is a guaranteed service by our couriers, however if we are unable to dispatch for any reason, we will contact you

Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK.

We are able to offer timed delivery slots, however this is not a guaranteed service. We will try our very best to deal with these requests.
We only offer timed deliveries for funeral tributes and weddings.

Please telephone us on 020 3583 3084 if you have an emergency order and we will do our very best to help you.

If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE.

If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at earliest convenience.
Van Arthur are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
At this time, we do not charge VAT
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted by Braintree, a PayPal service. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

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Van Arthur - 3 The Arcade, Liverpool Street, London EC2M 7PN - Tel: 0203 583 3084
Registered Company Number 10422786