Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with Van Arthur, whether through our website, in-store, or by other means.
By using our website or providing us with your information, you consent to the practices described in this policy.
Who We Are
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Van Arthur Flower Group Ltd
67-69 Station Road, North Harrow, London, HA2 7SR
Email: harrow@vanarthur.com
Information We Collect
We may collect the following types of personal information when you place an order, make an enquiry, or use our services:
We do not collect special category (sensitive) personal data unless required and with your explicit consent.
How We Use Your Information
We process your information under the following lawful bases:
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Contract – to process and deliver your order or provide a service you have requested.
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Legal obligation – to meet our legal or regulatory requirements (e.g. tax records).
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Consent – where you have opted in to receive marketing communications.
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Legitimate interests – to improve our services, prevent fraud, and operate our business effectively.
Specifically, we may use your information to:
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Process and deliver your orders.
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Communicate with you regarding your order or enquiry.
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Provide customer support.
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Send you marketing communications (only if you have consented, and you can unsubscribe at any time).
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Improve our website and services.
Sharing Your Information
We may share your personal information with:
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Trusted third-party service providers (e.g. payment processors, delivery couriers, IT service providers).
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Third-party suppliers where necessary to fulfil your order (e.g. delivering flowers directly from suppliers).
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Regulators, law enforcement, or legal advisors where required by law.
We do not sell or rent your information to third parties.
International Transfers
If we transfer your personal data outside of the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place (such as standard contractual clauses or adequacy decisions) to protect your information.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your Rights
Under UK GDPR, you have the following rights:
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Right of access – to request a copy of the personal data we hold about you.
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Right to rectification – to correct any inaccurate or incomplete data.
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Right to erasure – to request deletion of your data where we have no lawful reason to continue processing it.
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Right to restrict processing – to limit how we process your data in certain circumstances.
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Right to data portability – to request your data in a structured, machine-readable format.
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Right to object – to object to processing based on legitimate interests or for direct marketing.
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Right to withdraw consent – where we rely on consent, you may withdraw this at any time.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has not been handled properly: www.ico.org.uk
Cookies
Our website uses cookies to enhance your browsing experience and to help us understand website usage. Cookies are small text files stored on your device when you visit our website.
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Essential cookies – required for the website to function properly.
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Analytics cookies – help us understand how visitors use our site and improve our services.
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Marketing cookies – used only if you consent, to provide personalised offers and promotions.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website performance.
Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, please note that transmission of data over the internet is never completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data, please contact us at:
Van Arthur Flower Group Ltd
67 Station Road, North Harrow, London, HA2 7SR
Email: harrow@vanarthur.com
Last updated: September 2025