Dear Customers,
We really appreciate your custom, especially during these unprecedented times we find ourselves in. We are working hard behind the scenes to ensure the safest possible way of operating our online business. Please find some information about deliveries and their timescales below;
Funeral deliveries will be guaranteed
We will contact you to confirm delivery dates and times when we process your order.
All other deliveries will require some flexibility
Our website currently allows you to choose a 3 day window for your delivery.
Please be aware, the three day window is an absolute necessity to ensure the safety of our team and yourselves. We are working to space out deliveries and allocate stock accordingly. If you cannot allow us the three day window, we may have to cancel and refund your order - orders cancelled within 48 hours of delivery time will incur a cancellation fee of £6.00 regardless of order value. So please be mindful of this prior to contacting us.
We are operating the business with less staff as usual, in order to conform with the government guidelines of social distancing. However, if you need to contact us, you can do this in a number of ways;
By Phone: 0203 583 3084 - During office hours, one of our team will be happy to assist you.
By Email: harrow@vanarthur.com for inquiries to the Harrow branch
and liverpoolstreet@vanarthur.com for inquiries to the Liverpool St. London branch